Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. Problem solved? Click to mark as a Helpful Answer,. 63K; 3. in Networking and WiFi. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Same thing happened, and on all the wall phone points. on 30-12-2022 13:41. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Broadband and phone deals. You should see a cable going through the wall and if you trace this inside, you should get the cable. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. 14-08-2023 16:02 - edited 14-08-2023 16:05. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Kind regardsThe box and cables may have been removed by the previous occupiers. • Check the connection is tightly connected, it will make a 'click' noise. Two virgin media wall. Get the Hub ready by connecting the wires. 1. Your "loss of signal" point is a good one. Options. 0 Kudos. Explain what needs to be done and book an engineer visit. . Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. 14-08-2023 16:02 - edited 14-08-2023 16:05. Follow these simple installation steps for your Virgin Media home phone set up. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Phone line - 5 mins. However, I do not have any of the specified wall sockets available. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Live TV uses co-ax cables. Call the Pre-installation and delivery team on 0800 052 1734. What you want is a telephone line extension from the hub to where you want the phone base unit located. Follow the instructions on screen to finish your setup. The new ones are just screws, the old style Telewest ones are like star shaped head. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Joining in 143 Views. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. But I. Re: My Flat doesn’t have wall socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If you can't see anything obvious go. Thanks . If you really need to take them off, just use a screwdriver to unscrew the screws. The box and cables may have been removed by the previous occupiers. if not a technician will install one. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. -a power cable for the hub's adapter. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Here are some check points to make sure your phones are in good working order. Quickstart is the quickest and easiest way to setup our services. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 27-01-2023 17:22. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Select the correct HDMI input for your box. Options. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. 2 weeks ago - last edited 2 weeks ago. Hi. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. My Virgin wall socket just have phone line, didn’t get. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. I wanted. Reply. We only have the Open reach Master socket 5C. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. I can only find the TV socket. VM. I'm at the stage where I need to plug - 5325590. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Step 3. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. No Virgin Media wall socket on 19-10-2022 08:24. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. The cable fits in the socket shown in the image attached. No Virgin media wall socket on. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. It is likely you will be waiting a few days. VM BB TV Landline. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Awful first impressions of Virgin Media. If it’s damaged or not working correctly, it could be causing your internet issues. 4. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. You can just disconnect the flylead from the isolator tho as it has a barrel on it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Vonage 2nd line. Tudor. I think there’s something missing to the Virgin Media wall socket in my flat. 19-01-2023. Back a step. I have signed up as a new user for Virgin Fibre. New Install Assistance. The wall socket is - 5109379. You'll have to cut the cable and seal the hole up. There is a wire within the box but it’s too short to reach and also does n. The box and cables may have been removed by the previous occupiers. We would like to show you a description here but the site won’t allow us. . I would get virgin to do it. 0 Kudos. on 30-09-2022 14:24. Vonage 2nd line. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Yes. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. We have the quickstart pack but sadly cannot get broadband set up and working. QuickStart, set up and connections. Push fit the VM-supplied lead onto the socket. Tudor. The cable fits in the socket shown in the image attached. The cables from the external box lead to a Bt open reach socket and a blank socket. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Go to solution. Turn on your TV and get connected. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. My Virgin Media App. those who understand binary and those. Account - Mobile. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. just moved in, can see the brown cable coming in from outside but there's no VM. Will an engineer h. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. I was never asked if I had a wall box. I have looked everywhere but can't seem to find one. VM don't use fibre inside the property. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. TV on the go. 1 ACCEPTED SOLUTION. There are no virgin sockets on the wall. 1. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. 0 Kudos. This is designed to push over the existing screw connector the outlet has. 1 ACCEPTED SOLUTION. There is a cable on the right of the box coming from the outside. Plug into the Hub. Jan 14, 2022. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Once you have the adapter, you can use it to plug your phone into your hub. The wall socket is currently in the living room and I need it moved to another room. Re: No wall socket. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. SpeedVirgin don't use phone cables, they use coaxial cables similar to that used with TV antenna feeds. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. Best to have the excess somewhere tucked away if possible. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. All the cabling is the property of Virgin Media and must not be touched. There should be a wall mounted box somewhere inside that has an F socket on it. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You can possibly do this in two ways. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. The box and cables may have been removed by the previous occupiers. If you can set up using a Self-Install pack, but choose to use an engineer for. . Broadband and TV deals. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. So, a 50 minute broadband, TV and phone. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. Socket. Unfortunately I am struggling to work out where to plug the cable from the Hub. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. Get the Hub ready by connecting the wires. We'd love to assist with this, I will send you a PM here soon so we can look into what's. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. If your not a virgin media customer then nothing. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. I have taken a look on our side and can see you have spoken with the team regarding this. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. You should be able to do it on a call to CS. Being connected to the internet is one of the most important modern essentials in 2022,. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. We would like to show you a description here but the site won’t allow us. Turn on and start the hub. Stay safe online. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Tudor. The first thing is to start making alternative arrangements for your internet connectivity. Hi all, when I signed up for Virgin Media, it said the service was available at my house. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. its power supply. Getting started & FAQ. The new ones are just screws, the old style Telewest ones are like star shaped head. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. on 28-10-2022 17:29. How To A Smartphone Without Letting My Pas Know Quora. You will only have been sent a QuickStart pack if the premises previously had VM. Plug the cables into the Hub. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. We have a virgin media wall socket with an - 4353656 - 2. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Even sitting in the room above the router, the WiFi was dreadful. charleykate10. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Pop the power cable into a nearby plug socket, and turn it on. nor can I find a external brown box. Plug into the Virgin Media wall socket. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Reply. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Aug 8, 2019. We have tried plugging it into the only box we found it would fit but no luck. 12-10-2022 18:51 - edited 12-10-2022 18:59. i opted for the self install, however on inspection we - 5180915. Tudor. There is not a simple wall socket, but instead things seem a bit more complicated. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Manage Your Account. The best thing to do if. Step 2. We've taken the front of the box off and inside there is an isolator but nothing else. Options. If you do need any. Tudor. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. But what I can't figure out based on the research so. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Hello, i registered VM broadband and scheduled to delivery on 1st September. Networking and WiFi. Hi team. The top “capped” one is marked FM & has been disused since cable went digital. My Virgin Wall socket not same as installation guide that one. Broadband wall socket. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub. First picture is telephone socket which is now not used. I would love to help you get your service installed. Will an engineer h. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Connect the Hub’s power cable with the blue tab. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Just make sure you definately don't need it, or won't be needing it again. You're going to need… the Hub. I'm a Very Insightful Person, I'm here to share knowledge. The cables won’t attach to the wall socket which looks mangled. Trace any cables coming out of it and check the ends of them. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Please help. Stay safe online. There is an access panel in the ceiling for pipes and cables. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. This promotion means you won’t pay the usual setup fee of £35. 0. 7; 0; 0; CoachDanny. 39K; jbrennand. please - 5241140We would like to show you a description here but the site won’t allow us. The wall socket is - 5109379. . Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. The cable going in will be a double. 3 minutes ago. I don’t it is fibre cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't have a virgin media wall socket and this is stressing me out. Robert_P. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. The box does however have a hole in. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Some cordless systems have a paging function (often controlled from a button on the base station). Step 4. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Wall Socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. The box and cables may have been removed by the previous occupiers. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 1 ACCEPTED SOLUTION. My order is p. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. I will private message you now to confirm your details. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 1 ACCEPTED SOLUTION. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks for posting, welcome to both Virgin Media and the Community. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Options. Hi @bingoman000. I was told when purchasing the broadband package that fibre was available here. --. From there it is going into the white distribution amplifier. Vonage 2nd line. 1. I've got 2 wall sockets that I think are likely. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Getting Connected with Virgin Media is easy when you have a wall socket. First picture is telephone socket which is now not used. . Being connected to the internet is one of the most important modern essentials in 20. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I’ve received my QuickStart package to find I do not have a compatible wall socket. Options. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. . I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Unscrew the white cable with the black collar. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. There are two outputs from here (the two connectors that are close together on the white box). Virgin Media don’t do any Fibre connections to inside the house. 1 ACCEPTED SOLUTION. Everything is converted to specialised triple screened coaxial cable. Stay safe online. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Virgin will not remove them. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . You can also check for a loose cable as not all properties have a socket. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The internal box should be oblong, square one are for phone. Virgin Media; My Virgin Media; Shop; Help;. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. We have tried plugging it into the only box we found it would fit but no luck. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Options. I have 2 Virgin Media wall sockets. . I don't work for Virgin Media. 4. Broadband and TV deals. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Browse Virgin Media Virgin Media Community. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. VM BB TV Landline. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Manage Your Account. on 22-08-2022 08:33. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Back a step. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. on 01-12-2022 11:22. #12. 33. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 0 Kudos Reply. Account - Cable. Or you may be quicker than average! You won’t be involved the whole time. Options. Re: No virgin media wall socket. Switched On. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Browse Virgin Media Virgin Media Community. Don't touch it. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Virgin media wall socket in an unusable place. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. A Virgin Media. I’ve received my QuickStart package to find I do not have a compatible wall socket.